Legal · Website
Website Terms
Last updated 9 June 2026
These terms apply to your use of the Glowback public website. They do not replace any separate commercial agreement entered into with a hotel customer.
General website use
You may use this website for lawful business and informational purposes. You must not attempt to disrupt the site, interfere with its security, scrape it in a way that harms performance or use it to distribute malware or misleading material.
Product information only
Content on this website describes Glowback's product direction, pilot programme and commercial model in general terms. It is provided for information and does not by itself create a binding contract, service commitment or implementation obligation.
No guaranteed business outcomes
Glowback does not promise specific review improvements, revenue increases, complaint elimination or occupancy gains from website content alone. Operational results depend on hotel processes, staffing, adoption, property type and guest mix.
Any examples, illustrations or planning figures on the website are indicative only unless expressly agreed in writing in a separate commercial document.
Important product disclaimer
Glowback helps hotels manage and record guest service requests. It does not replace emergency procedures, hotel staff judgment, property management systems or direct guest assistance where urgent help is required.
Intellectual property
Glowback owns or licenses the website content, visuals, product concepts, reports, diagrams, copy and related materials displayed on this site unless otherwise stated. You may view and share links to the website for legitimate business evaluation, but you may not copy, resell or republish our materials as your own product or service offering.
Third-party links
The website may link to third-party sites or tools. Glowback does not control those sites and is not responsible for their content, security or privacy practices.
Changes to website content
Public website content may be incomplete, updated or withdrawn without notice as the product, pilot programme and materials evolve.
Limitation of liability
To the extent permitted by law, Glowback is not liable for loss arising from reliance on general website content, temporary unavailability of the site or third-party services connected to the site. Nothing in these terms excludes rights that cannot be excluded under applicable law.
Governing law
These website terms are governed by the laws of Western Australia, Australia. Courts in Western Australia have non-exclusive jurisdiction over disputes relating to use of this website, subject to any mandatory laws that apply where you are located.
Legal contact
For questions about these terms, contact legal@glowback.io.
This page is provided for website transparency. It does not replace advice from your own legal, privacy or procurement advisers where your hotel requires it. For other compliance contacts, visit Contact.