Privacy Policy

The information we collect depends on how you interact with Glowback. We may collect the following categories of information:

• Name
• Email address
• Phone number
• Hotel name
• Role or job title
• Message content submitted through contact or enquiry forms
• Pilot or demo application details you choose to provide
• Website usage data such as pages visited, referral source and interaction patterns
• Device and browser information such as browser type, operating system and screen size
• Analytics identifiers where analytics tools are used

We use personal information for practical business purposes, including:

• Responding to enquiries and follow-up conversations
• Managing pilot, demo and commercial discussions
• Improving the website, product experience and onboarding materials
• Security, abuse prevention and service reliability
• Website analytics and performance measurement
• Business communications where you have asked to hear from us or where contact is reasonably expected

Glowback uses third-party providers to operate the website, handle forms, send email, host infrastructure and measure performance. Depending on how you use the site, information may be processed by providers such as:

• Hosting providers
• Analytics tools
• CRM or email tools
• Form handling tools
• Infrastructure and security providers

We choose providers that help us run the service reliably. Their handling of information is governed by their own terms and privacy practices.

Glowback is based in Australia. Some third-party tools we use may process or store information outside Australia depending on their infrastructure and configuration. Where that occurs, we take reasonable steps to work with reputable providers and limit the information shared to what is needed for the relevant purpose.

You may ask us for access to personal information we hold about you and request correction if you believe it is inaccurate, incomplete or out of date. We will respond within a reasonable period and may need to verify your identity before acting on a request.

You may ask us to delete personal information where it is no longer needed, where you withdraw consent where consent applies, or where deletion is otherwise permitted by law. Some records may need to be retained for security, dispute resolution, legal compliance or operational continuity.

Glowback does not sell personal information. We use information to operate the business, respond to hotels and improve the platform.

If you receive a Glowback email and no longer want to hear from us, you can reply with the word unsubscribe or contact us at unsubscribe@glowback.io. We will remove you from future outreach where required.

For privacy questions, access requests or correction requests, contact privacy@glowback.io.