Guest App
A simpler way for guests to get what they need.
After check-in guests open Glowback on their phone with no app download or permanent account. They can request services from their room, see who is handling the job, follow progress live and message staff if anything changes. Access ends automatically when the stay does.
How a request moves
From request to resolution.
Glowback turns each guest request into a clear job that can be accepted, tracked and completed without another call to reception.
The guest asks from anywhere.
Whether they are in the room, by the pool or heading back to the hotel, the request stays linked to the correct room and stay. No app download and no need to explain the same request twice.
Ownership and progress stay clear.
The guest can see when the job has been accepted and who is handling it. Status moves from accepted to in progress and completed and they can message the staff member if plans change or more detail is needed.
The job closes and feedback opens.
Once the work is complete the guest sees the final status and can rate the service while the experience is still fresh.
Every step. Connected. Every stay. Elevated.
Stay access
Stay access without a permanent guest account.
Reception gives the guest a one-time code at check-in. They open Glowback on their phone, claim the stay and set a PIN for return access. No app download and no permanent account. Access remains tied to the room and booking window then closes automatically at checkout.
Reception code then stay access
Guests enter the code on their phone, claim the stay and create a PIN for future access during the booking.
Verified for the stay
Access belongs to the room and booking window rather than a permanent guest profile. Reception can reset or close it when needed.
Requests close near checkout
As departure approaches new requests are limited and the stay session ends automatically. Guests can also sign out from their profile.
Available in 26 languages
Guests can use Glowback in their preferred language so requests are clearer and reception does not need to translate every conversation.
Requests and tracking
Ask once. Follow it through.
Guests request towels, cleaning, toiletries, maintenance and other hotel services from the room. Each ask arrives linked to the stay. Live status and messaging keep the guest informed without calling reception again.
Request what they need from the room
Each request arrives already linked to the correct room and stay. Staff receive the context with the job.
Send several requests at once
Guests can bundle multiple services into one submission. Clear feedback shows when an item is outside hours or over allowance.
See stay limits before they ask
The request flow shows what is still available for the stay. Guests understand capacity before they submit.
Track the request from start to finish
Live status moves from requested to accepted, in progress and completed. Guests see who accepted the job and when it is done.
Message the staff member on the job
Task-scoped chat lets guests talk to the person handling their request. Optional translation keeps the conversation clear.
Cancel when plans change
Guests can cancel from the live tracker before the work is done. Staff are not left chasing a request that is no longer needed.
Rewards and concierge
Useful beyond the request.
Feedback, stay rewards and hotel content keep the stay useful after the ask is closed. Commercial moments only appear when the hotel enables them.
Feedback while the stay is fresh
When a request completes, guests can rate it. Feedback can earn rewards and surface recovery messaging when something went wrong.
Stay rewards and unlocked perks
Points, tiers and perk history sit inside the stay. Guests can unlock priority handling or offer-linked discounts when commercial is active.
Hotel info and today’s events
Manager-published concierge content for wifi, facilities, restaurant and events. A stay calendar covers hotel events and personal reminders.
Commercial moments when enabled
Guests can discover hotel-selected dinner, spa, experiences and partner offers. Interest is sent to the hotel team as a request, not a fake checkout.
Built for your operation
Your hotel does not need another generic system.
Glowback is configured around how your property actually runs, from who receives each request to when services are available and what managers need to see.
See what Glowback would look like in your hotel